The Role

The senior business analyst will work as part of the Business Analysis team, who are responsible for supporting the design and technical development of new customised solutions built using the Blueport Platform. Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business requirements, address usability concerns and create detailed use case documentation to hand over to TechniCap developers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Technical Development) to improve the entire customer experience. This position may require occasional travel.
The role will also include assisting with the preparation of monthly SLA reports and being the first line of contact for customers with queries, minor change requests or requests to add/change/delete users etc. You will also be required to draft Statements of Work for TechniCap customers.
This is a multi-faceted role where you will be reporting to multiple stakeholders throughout a project lifecycle. You will need to be flexible and be able to switch “hats” seamlessly between the multiple projects that you may be part of. This is a position in a fast-paced environment; meeting deadlines will require perseverance. Ultimately, a successful business analyst should ensure our clients are satisfied with the solutions we develop for them, in both the short and long term.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to TechniCap clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

Specific Skills and Experience

As a high performing professional you will be a well organised self-starter who can manage your own workload. You will be expected to be a good team player who can execute tasks as part of an overall programme of work. Example skills and attributes are below:

• Excellent communicator
• Attention to detail
• Able to facilitate client meetings
• Able to create high quality work products
• Able to conduct detailed analysis using relevant tools
• Excellent problem solving skills
• Able to deal in a fast pace and high pressure environment
• Understands the underlying data requirements to operate digital processes
• Experience of developing business cases
• UX and UI experience desirable but not essential

Background Experience

• Worked in a performance improvement environment for a minimum of 5 years with 2 years of experience as a Senior or Lead Business Analyst
• Written product reference documents or use case descriptions for technical teams
• Track record of designing process improvements with technology solutions required
• Can be versatile and can thrive in innovative situations

The Role

Senior developers will be required to develop software and applications using mainly C#, ASP.NET and Client side technologies. You must be willing to learn new technologies and be involved in all aspects of software development, as well as demonstrate technical strength on the web client development side. Characteristics must include the ability to train and review junior developer’s code, as well as demonstrate creativity when solving problems. You should also be prepared to take the lead on small development pods and work well under pressure to meet deadlines.

Responsibilities

• For this role, the successful candidate would write high quality, testable code with consideration for the team
• Conduct peer reviews of code
• Provide guidance, feedback and mentorship to less senior developers
• Take the lead in designing and implementing software solutions and overseeing the technical aspects of large projects
• Break down technical requirements into well scoped and iterative deliverables

Specific Skills and Experience

• Solid recent experience with C# and ASP.Net
• Excellent knowledge of web client side technologies – Javascript (Angular/React/Vue/Javascript framework), Typescript, CSS
• Able to follow existing frameworks, patterns and architectures well and build value within them
• Proven formal software development experience
• Must be technically strong with a passion for coding
• Good understanding of Object Oriented design and coding
• Good knowledge of SQL Server (and relevant ORM such as Entity Framework)
• Experienced using source control (e.g. GitExtensions)
• Be able to translate business feedback and requirements into working software solutions
• Able to pair well with other developers and problem solve within a remote working environment using video calls
• Able to remain calm under pressure
• Analytical thinking with attention to detail
• Willing to learn new technologies
• Disciplined self-starter who can work unsupervised/autonomously in a flexible work environment

Qualifications

Bachelor’s Degree in Computer Science, Information Technology, Engineering or proven experience based equivalent

Advantages

• Financial industry background
• Azure services